Participants are required to complete a six-week, two-part training program that includes life and technical skills. The first phase of the program focuses on remediating negative thought patterns, poor decision making, and bad habits. Simultaneously, participants develop the skills necessary to self-evaluate and self-correct; how to effectively work with others; and how to effectively resolve conflict.

In the second phase of the program participants transition to an employer-informed simulated training. During this phase participants learn exceptional customer service and sales training; and receive simulated training on the actual systems and equipment they will use during employment. During this time, participants have the opportunity to role-play newly learned behaviors.

The current standard of case management is built on the premise of ensuring the returning citizen has completed a checklist, with no consideration of their circumstances. We have re-examined and redeveloped case management within the Uplift Workforce Solutions program. We built a program that places the returning citizen at the center of our work. We evaluate each person based on their unique circumstances and connect them to the appropriate services. The case adviser and the participant work collectively to develop a transition to work plan. The plan includes addressing issues related to transportation, obtaining identification, GED, public benefits, housing and childcare. Once connected to services, their case adviser works with them through the entire process. In addition, the case adviser will work with the participant to gain access to their birth certificate, state ID or Driver’s License, and/or social security card. The case adviser will provide and help complete appropriate paperwork, conduct research as necessary, and monitor progress when action is needed directly from participant. Further, the case adviser remains engaged for a three-year period, and will intervene or navigate as necessary.

Employer engagement is critical to the success of the program. Uplift actively recruits employers, provides guidance on employing re-entering citizens, and works with them to develop the infrastructure to support their new employees. Additionally, Uplift works with employers to design its curriculum and technical skills training specific to their organizations; ultimately delivering employees prepared to work on day one.